OptiSense Support

Frequently Asked Questions

What is the Readiness Score?

Your Readiness Score (0-100) measures how prepared your body is for exercise and stress. It's calculated using your sleep quality, heart rate variability (HRV), resting heart rate, and activity levels from Apple Health.

Why isn't my Readiness Score showing?

OptiSense needs access to your Apple Health data. Go to Settings > Health > Data Access & Devices > OptiSense and enable all permissions. The score improves in accuracy after 7+ days of data.

How does the AI Food Scanner work?

Simply take a photo of your meal and our AI instantly analyzes the calories, protein, carbs, and fats. This feature requires a Premium or Elite subscription. For best results, ensure good lighting and capture the entire plate.

Is my health data private?

Yes! OptiSense uses a privacy-first design. Your health data stays on your device. Only anonymized summaries are sent to our AI coaches—never raw health data. Food photos are processed and immediately discarded.

How do I restore my subscription?

Go to Settings in the app and tap "Restore Purchases". Make sure you're signed in with the same Apple ID used for the original purchase.

Does OptiSense work with Apple Watch?

Yes! OptiSense includes a native Apple Watch app with your Readiness Score, quick insights, voice coaching, and watch face complications. The watch app syncs automatically with your iPhone.

Troubleshooting

No data showing: Ensure HealthKit permissions are granted in Settings > Health
Score seems inaccurate: Allow 7+ days of data collection for accurate readings
AI not responding: Check your internet connection; AI features require connectivity
Watch app not syncing: Ensure Bluetooth is on and both devices are nearby
Subscription not active: Try restoring purchases in Settings

Contact Us

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Email Support

optisenseai@gmail.com

Subscription Plans

Free

Basic readiness score, 5 AI coach queries/day, friend features, community support.

Premium $4.99/mo

Full readiness insights, AI food scanner (10/day), 50 AI queries/day, training plans, email support. 7-day free trial included.

Elite $9.99/mo

Everything unlimited: AI food scans, AI queries, premium voice coaching, priority support, early access to new features.